Let us answer your questions about delivery, returns, our designs and collaborations
SHIPPING, SHOP ITEMS & PAYMENT
How long will my order take?
All orders are processed within 3-5 days of the date of order. Items are posted via Australia post regular post service which can take between 1-5 business days. International orders can take up to 10 working days from the date of dispatch. Express delivery is available if you are in a rush to get you item, please contact firstname.lastname@example.org if you need your order urgently.
Do you ship internationally?
Yes, Senna Jean loves to send paper goodies across the globe.
How much is postage?
Postage on all prints and cards is complementary within Australia. Shipping for frames and International orders will be calculated at the checkout
The product I want is out of stock, what should I do?
Send me an email email@example.com with the details of the product you are after and I will let you know when it will be next available
What if I would like to purchase my order as a gift?
Please contact firstname.lastname@example.org and I can arrange to include a personal note with the order. You could also order a card from the store and I would be happy to include your personal message in this for you.
How can I pay?
Senna Jean accept payments through PayPal which means that all major credit and debit cards are accepted. For more details, please see www.paypal.com
What is your return/exchange policy?
Senna Jean does not offer exchanges for changes of mind. Refunds are only offered if the product is faulty or damaged.
What do I do if the product I ordered is damaged or faulty?
Please contact email@example.com within 14 days of receiving your product. Include a photo of the damage or the fault so that we can review it.
Do you design logos?
Yes, Senna Jean loves creating branding solutions for all types of businesses
Do you collaborate with others?
I am always keen to team up and collaborate. Please be get in contact with me
Do you have a pricelist?
All of my designs are created in a custom nature so the prices depend on the type of design and printing/finishing required. We are happy to offer a complementary quote personalised to your specifications.